Tina P.

About Tina P.

People are my passion! I love building relationships with people and I have a knack for…

Experience

1. Account Manager

   Wish

   Aug 2019 — Present

   Grow sales in portfolio of accounts by using data to optimize merchant performance. • Onboard new and support existing merchants by designing and executing roadmaps. • Serve as merchant voice by collaborating with internal stakeholders to provide visibility into merchant concerns and advocated for solutions to effectively resolve them. • Establish in-depth relationships and built complete understanding of clients’ business goals and objectives in order to drive customer satisfaction and loyalty. • Contribute to ongoing company initiatives to continuously improve Wish’s approach to efficiently and effectively secure client success.

Education

• Lowell High School

  N/A, N/A

• UC Santa Barbara

  Bachelor’s Degree, Psychology and Japanese-High Proficiency Track

Skills

• Problem Solving
• Customer Support
• Powerpoint
• Mac
• Social Networking
• Customer Engagement
• Microsoft Powerpoint
• Customer Service Management
• Event Planning
• Easily Adaptable
• Leadership
• Microsoft Excel
• Customer Relationship Management (Crm)
• Software as a Service (Saas)
• Startup
• Customer Experience Management
• Teamwork
• Customer Acquisition
• Cross-Functional Coordination
• Thrive in a Fast-Paced Environment
• Social Media
• Microsoft Office
• Training
• Research
• Solution Selling
• Dynamic Communicator
• Customer Relations
• Customer Management
• Customer Experience
• Customer Service Representatives
• Salesforce.com
• Cross-Team Collaboration
• Microsoft Word
• High Pressure Environment
• Time Management
• Skilled Multi-Tasker
• Customer Service
• Marketing
• Customer Satisfaction
• Customer-Focused Service