Panendra Puttachar

About Panendra Puttachar

Accomplished Technical Writer with 14+ years of experience in creating, editing, and…

Experience

1. Principal User Assistance Developer

   Oracle

   Jan 2022 — Present · Bengaluru, IN

   Content Development and Delivery – Planned, authored, and delivered comprehensive user assistance, including technical documentation, tutorials, videos, embedded UI help, sample code, eBooks, and infographics, ensuring accuracy, clarity, and adherence to corporate standards.• User-Centered Design – Conducted job task analyses and created user assistance design documents, mapping product use cases, workflows, and personas to ensure targeted and intuitive content.• Content Optimization – Identified and resolved documentation gaps, enhancing clarity, usability, and consistency across all product touchpoints.• Training Development – Designed and developed hands-on training course labs on a virtualization platform; validated modules to ensure a repeatable, high-quality learning experience.• Cross-Functional Collaboration – Partnered with product leads, engineers, SMEs, and feature teams to align content with evolving product goals, while mentoring team members and sharing best practices.• Usability and Standards – Applied documentation best practices by integrating SME and customer feedback into content, ensuring compliance with DocOps and usability standards.• Release Documentation – Authored quarterly Bundle Patch Readmes for Oracle Fusion Middleware products, detailing prerequisites and installation procedures for the latest updates.• Knowledge Sharing and Enablement – Led presentations and mentoring sessions to foster cross-team knowledge exchange, including initiatives like sales pitch enablement to support organizational growth.

Skills

• Single Sourcing
• Online Help
• Snagit
• Xml
• Content Development
• Manuals
• Css
• Captivate
• Technical Writing
• Html
• Visio
• Robohelp
• Release Notes
• Framemaker
• Proposal Writing
• Tutorials