Reena Pandya

About Reena Pandya

As a Client Success Leader and Key Account Manager, I specialize in driving growth and retention for global SaaS businesses through strategic client partnerships, personalized support, and data-driven solutions. With a strong foundation in AdTech, MarTech, and versatile marketing knowledge, I bring a unique blend of business insight and customer-first thinking to every engagement—building long-term, trusted relationships that translate into measurable outcomes like client satisfaction, renewals, upsells, and strategic expansion. My experience spans managing high-value accounts, navigating complex stakeholder ecosystems, and proactively mitigating risk to ensure client success at every stage.Highly flexible and adaptable, I excel in fast-paced environments and enjoy collaborating across functions to deliver seamless onboarding, optimize performance, and uncover new growth opportunities. Whether it’s refining workflows, troubleshooting issues, or driving adoption, my focus is always on delivering value and outcomes that last.Core strengths- Key account & client relationship management- SaaS onboarding, retention, and lifecycle growth- Strategic upselling, cross-selling & renewal planning- Risk identification and mitigation strategies- Cross-functional team leadership and coordination- Customer success metrics and business impactLet’s connect if you\'re looking to strengthen client relationships, grow recurring revenue, and deliver standout customer experiences in a global SaaS landscape.

Experience

1. Marketing Effectiveness Manager

   Deloitte

   Oct 2025 — Present · Mumbai, IN

   Drive business growth through strategic account expansion, upselling, and new opportunity identification across key digital portfolios.• Lead end to end account management, ensuring delivery against KPIs, client retention, and long term revenue growth.• Translate campaign data into actionable insights to improve ROI, optimize media performance, and enhance overall marketing effectiveness.• Manage and mentor a team of 10, driving performance standards, operational efficiency, and capability development.• Lead stakeholder and partner discussions, presenting business updates and aligning strategic objectives with execution.• Strengthen processes, reporting frameworks, and governance to improve turnaround time, accuracy, and commercial efficiency.

Education

• Smt. J. B Khot High School

  SSC, SSC

  1999 — 2000

• University of Mumbai

  B. Com, Commerce

  2005 — 2006

• WMA Academy

  Diploma in DIgital marketing, Digital Communication and Media/Multimedia

  2016 — 2020

Skills

• Social Media Marketing
• Events Coordination
• Foreign Exchange
• Cash Management
• Retail Banking
• Customer Relationship Management (Crm)
• Credit Analysis
• Leadership
• Branch Banking
• Private Banking
• Product Management
• Client Services
• Content Writing
• Investment Banking
• Social Media Communications
• Operational Risk
• Interviews
• Aml
• Digital Marketing
• Marketing Strategy
• Crm
• Relationship Management
• Data Management
• Public Relations
• Financial Analysis
• Creative Writing
• Banking
• Trade Finance
• Strategic Planning
• Versatile Knowledge
• Team Leadership
• Portfolio Management
• Corporate Finance
• Loans
• Social Media
• Client Relations
• Team Building
• Management
• Time Management
• E-Commerce SEO