Deepika Pandey

About Deepika Pandey

As a highly motivated and results-driven professional, I have experience in project management, business consulting, and customer service. In my previous roles, I have managed multiple projects in the digital marketing domain, engaged with clients to bridge the gap between them and the internal team, and created more up-sell opportunities. I have also worked on data management using software like Hub-spot, lead filtration, and converting prospects to qualified clients. I have excellent communication and problem-solving skills, which have helped me address customers\' queries and resolve their issues in real-time. I am skilled in client retention, planning resources, effective communication, negotiation, and time management. With my diverse skill set and proven track record of success, I am confident in my ability to excel in any role I take on.

Experience

1. Customer Success Specialist

   Forrester

   Feb 2025 — Present

   Managed the routing and fulfilment of client requests, including research inquiries, analyst briefings, and guidance sessions, ensuring efficient service delivery and adherence to SLAs.Cross-collaboration with internal teams, including analysts and account specialists, to deliver relevant Forrester research insights and align client inquiries with appropriate products; maintained meticulous tracking and documentation of all interactions in Forrester’s Salesforce CRM database.Operated seamlessly across multiple internal systems and workflows to provide structured and insightful responses via various communication channels, leveraging expertise in Forrester product lines, research content, and analyst coverage areas to maximize client satisfaction.

Education

• Amity University

  Bachelor of Business Administration - BBA