Anant Pandey
Customer Success Manager
- Role
- Customer Success Manager at GoTo
- Location
- Nainital, UK, IN
- LinkedIn followers
- 500 followers
About Anant Pandey
I am proactive, motivated, growth-driven, and a retention leader. Being a consistent top performer, I possess forward-thinking and problem-solving skills with a passion to develop personally and professionally on a daily basis. Throughout my non-linear marketing career, I have contributed to global brands such as OMP, WWF, Meero, ExxonMobil & BYJU, in roles ranging from Business Developer to Marketing Analyst to Project and Customer Success Management.I\'m an experienced sales manager with strengths in customer service, project management, sales, and negotiations. I have been successful in developing strategies that have resulted in an over 25% increase in new customers. Also, been instrumental in developing an incentives rewards program with a repeat customer success rate of over 45%.I\'m a team leader that focuses on inspiring others to think deeper and find creative ways to solve intricate problems. I like taking on challenges where I can implement my creative ability to counter the problem.The Double Master\'s Program I graduated from EDHEC Business School helps me to seek a full-time position in a customer-centric role at an organization that can benefit from my multicultural experiences and skill set.
Experience
Customer Success Manager
Aug 2023 — Present
Currently handling 60+ GSI accounts- As SPOC, being proactively available through multiple time zones to cater to customers\' requests and provide visibility in a timely manner- Generating awareness and improving product adoption through QBRs, trainings, etc- Tracking customer usage for improved user insights, feedback and scope for improvements- Actively pushing for partnerships with customers for new features testing by liaising with the product team- Renewals, Upselling and Cross selling
Education
EDHEC Business School
Master's degree, Business, Management, Marketing, and Related Support Services
Manipal Institute of Technology
Bachelor of Engineering (BE), Automobile/Automotive Mechanics Technology/Technician
2012 — 2016
EDHEC Business School
Master's degree, Marketing/Marketing Management, General
2020 — 2021
EDHEC Business School
Masters in Management, Business Administration and Management, General
2018 — 2019
Skills
- Ansys
- Mechanical Engineering
- Microsoft Word
- Public Speaking
- Engineering
- Teamwork
- Automotive
- Manufacturing
- Powerpoint
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