Som Shankar Pandey
SALESFORCE | PYTHON | EXCEL | SQL | JIRA
- Role
- Technical Support Executive at MobileFirst Applications | Fintegration
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Som Shankar Pandey
MobileFirst Applications enables seamless customer support through effective ticket management on Jira for projects like the CERSAI BUDS Registry. Our team collaborates across functions to address technical issues swiftly while ensuring adherence to documented SOPs, showcasing a strong commitment to operational excellence. With a BTech in Information Technology, prior experience at iDreamBiz involved empowering internal teams with system monitoring tools like Zabbix and Grafana, managing customer data on Salesforce CRM, and maintaining agile workflows through Jira. These experiences highlight a dedication to optimizing system health and enhancing customer data management processes.
Experience
Technical Support Executive
MobileFirst Applications | Fintegration
Dec 2024 — Present · Ahmedabad, IN
Education
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech
2018 — 2022
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