Panchami Venugopal

WORK HISTORY

EDUCATION

ABOUT PANCHAMI VENUGOPAL

MSc Aviation Management graduate from University College Birmingham with professional experience across aviation security, fraud investigation, HR, and customer service. I bring nearly two years of hands-on aviation exposure through my role at Menzies Aviation, where I was responsible for cargo screening, passenger security checks, and compliance with BCAS regulations (Dangerous Goods Cat 12 certified).Currently working as a Fraud Investigation Customer Service Agent at NatWest Group, I specialize in managing sensitive cases, analyzing complex data, and ensuring strict compliance with regulatory standards skills directly transferable to aviation roles requiring precision, integrity, and customer trust.Earlier in my career, I also served as an HR Assistant at Ewire Softtech, where I supported recruitment, onboarding, payroll, and employee engagement processes. This experience strengthened my organizational, documentation, and people management skills valuable in aviation environments where staff coordination and compliance are critical.I am IATA-certified in Airport Operations, trained in Amadeus, and hold multiple safety and compliance certifications (ICAO Fundamentals of Security Culture, Health & Safety Level 2, Dangerous Goods Cat 12). My MSc dissertation focused on AI’s impact on aviation, reflecting my commitment to innovation and future ready solutions.Multilingual in English, French and Hindi, I thrive in high pressure, multicultural environments, ensuring both operational efficiency and excellent customer experiences. I’ve also volunteered at Birmingham Airport’s Exercise Lillibet alongside West Midlands Police, strengthening my understanding of crisis management and aviation security protocols.Passionate about aviation safety, passenger experience, and operational excellence, I am seeking opportunities in aviation ground operations, passenger services, HR support in aviation, and security roles where I can apply my academic expertise and professional skills to make a meaningful impact.