Panagiotis Peter Zoumpoulakis
Events Manager @Launch Entertainment
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WORK HISTORY
Events Manager @Launch Entertainment
Methuen, MA, US
As the Events Manager at Launch Trampoline Park in Methuen, I oversee all aspects of event operations, guest relations, and daily park management to ensure an exceptional customer experience and efficient team performance. My responsibilities include:Event Coordination & Sales: Manage all birthday parties, group events, and private bookings from inquiry to completion. Respond to all event-related emails and phone calls, provide quotes, confirm reservations, and ensure seamless event execution.Operations Management: Serve as the Manager on Duty (MOD), overseeing daily park operations, staff performance, and guest satisfaction. Responsible for opening and closing procedures, cash handling, and maintaining a safe, fun environment.Staff Leadership: Supervise a team of 35-40 employees, including hosts, court monitors, and front desk associates. Create and manage weekly schedules to align with operational needs and labor goals.Hiring & Training: Conduct interviews, lead onboarding sessions, and train new hires on company policies, guest service standards, and safety protocols.Customer Experience: Resolve guest issues promptly and professionally, ensuring a positive and memorable experience for every visitor.This role requires strong organizational skills, leadership, and communication, as well as the ability to multitask in a fast-paced, family entertainment environment.
EDUCATION
Haverhill High School
High School Diploma
University of Massachusetts Lowell
Business Administration with concentration in Marketing and Management
Northern Essex Community College
Business
ABOUT PANAGIOTIS PETER ZOUMPOULAKIS
As a senior at UMass Lowell pursuing a BBA in Management and Marketing, I’m passionate about sales, advertising, and business strategy. My experience in marketing, finance, and organizational management has given me a strong foundation in understanding consumer behavior and driving business growth.I have hands-on experience in market research, SWOT analysis, and integrated marketing communications, along with a solid understanding of financial analysis and business operations. My work in sales and marketing—whether through academic projects or real-world experiences—has sharpened my ability to identify opportunities, build relationships, and drive results.Outside of academics, I have an entrepreneurial mindset, running a travel designer fragrance business, and a keen interest in sports like soccer and Brazilian jiu-jitsu. I’m always looking to connect with professionals in sales, marketing, and business development to exchange ideas and grow my skill set.Let’s connect!
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