Pam Bauer

About Pam Bauer

I lead with energy, curiosity, and care, partnering with leaders and teams to help them…

Experience

1. Founder Chief Experiences Officer (Cxo)

   Elevatexp Elevated Experiences X Purposeful Brands Excellence By Design

   Jan 2013 — Present · US

   In the \"Experience Economy\" your brand is dealing with a new currency - Trust. Shepherding customers\' valuable time and attention is a non-negotiable. Navigating employee engagement to create intentional & authentic experiences is no easy feat but a necessity for growth. Need a road map? Guiding others on this journey, elevateXp is a consulting group partnering with organizations ready to take customer experience & employee engagement to the next level! We build brand promises, map the journey and activate the experience. Inspiring engagement, loyalty and excellence is a hallmark of our bespoke initiatives. We take your customer experiences to the next level through careful design and implementation. We believe if it\'s not by design, you\'re leaving it to default. Hope is lovely but not a business strategy! Commitment to an activated brand promise as a critical strategy, elevateXP identifies key accountability factors for your success INCLUDING:*HOLISTIC BRANDING STRATEGY: Understanding the power of your brand, declaring a promise that includes customer service excellence and creating a professional, holistic marketing strategy integrating tactics both on-and-offline is key to creating remarkable experiences*CUSTOMER JOURNEY MAPPING:Do you know how customers navigate your business/product/service? If you haven\'t mapped out their journey, seeing it through the lens of a buyer, then you run the risk of wayward experiences. From initial greeting on & offline to post-purchase follow-up and everything in between, journey mapping opens doors to new revenue streams, engaged employees and improved service.*SERVICE EXCELLENCE PROGRAMS: From Hospitality to Healthcare, Retail to Restaurants, we\'re all in the Customer Care business, yet somehow a commitment to service excellence is not always the highest priority. We curate customized programs to suit your business model, unique set of customers & employees resulting in documented satisfaction improvement.

Education

• Mercer University

  BBA, Marketing & Management

  1995 — 1999

Skills

• Hospitality Industry
• Public Relations
• Online Advertising
• Sales Presentations
• Social Networking
• Social Media Marketing
• Leadership
• Tourism
• Building High Performance Sales Teams
• Sales Management
• Marketing Management
• Sales
• Direct Marketing
• Brand Management
• Fundraising
• Marketing Strategy
• Restaurants
• Budgeting
• Customer Service
• Revenue Forecasting
• Advertising
• Resorts
• Public Speaking
• New Business Development
• Event Management
• Meeting Planning
• Trade Shows
• Strategic Planning
• Event Planning
• Strategy
• Business Development
• Brand Development
• Marketing Communications
• Facebook
• Budgets
• Social Media
• Direct Sales
• Team Building
• Management
• Hospitality