Pamposh Raina
Global Head of Workforce Management - Integrated Customer Experience
- Role
- Global Head of Workforce Planning and Field Productivity - Integrated Customer Experience - at Adobe
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pamposh Raina
Experienced Delivery Lead and Global Head of Integrated Customer Experience and Workforce Management with a proven track record in the outsourcing and offshoring industry. I bring extensive expertise in Service Delivery, Customer Relationship Management (CRM), Business Process Improvement, Vendor Management, and Project Management. Passionate about driving excellence in customer service, I specialize in optimizing contact center workforce management to balance operational efficiency and exceptional customer experiences.With a strong foundation in data-driven decision-making, I lead cross-functional teams to develop and implement strategies that improve customer satisfaction and agent productivity. My approach combines a deep understanding of business processes with a focus on continuous improvement, ensuring that our clients receive top-tier service while fostering team growth and engagement.
Experience
Global Head of Workforce Planning and Field Productivity - Integrated Customer Experience -
Jul 2022 — Present · IN
Education
Gyan Bharati School
12th, Commerce
1998 — 1999
Indira Gandhi National Open University
Bachelors in information technology, Information Technology
Skills
- Team Management
- Outsourcing
- Management
- Service Delivery
- Business Analysis
- Process Improvement
- Crm
- Call Centers
- Vendor Management
- Bpo
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