Pam Pauley
Program Management & Customer Experience
- Role
- Content Program Manager at NETGEAR
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Pam Pauley
I’m a Senior Program Manager who thrives at the intersection of design, marketing, operations, and digital experience.Over the past few years, I’ve led complex, high-visibility initiatives that bring structure, clarity, and momentum to cross-functional teams — most recently at NETGEAR, where I delivered two company-critical web programs: the relaunch of NETGEAR.com (70+ pages across consumer and enterprise) and new global Support Portals serving millions of customers.My sweet spot is turning ambiguity into action: defining clear roadmaps, aligning stakeholders from creative to technical, and ensuring teams deliver high-quality experiences on time and at scale.I’m passionate about building processes that empower teams, not slow them down — and I love connecting the dots between brand, user experience, and operational excellence.Specialties: Program & Project Management • Cross-Functional Leadership • Digital Transformation • Web & Content Strategy • Process Design • Stakeholder Management • Operations Enablement • Design/Engineering Collaboration
Experience
Content Program Manager
Apr 2025 — Present · Portland, OR, US
Launched new global Support Portals for consumer and enterprise customers (netgear.com/support/home, netgear.com/support/enterprise) Defined product vision, requirements, and phased roadmap aligned to customer support strategy Collaborated with Design, Engineering, and vendor teams to translate requirements into scalable, user-centered solutions Led internal UAT program, triaged and prioritized feedback, and established post-launch roadmap for upcoming quarters Streamlined operational workflows and cross-team feedback processes to accelerate decision-making • Led program management for NETGEAR.com relaunch — 70+ high-visibility corporate, marketing, and product pages Coordinated cross-functional delivery across Marketing, Product, Legal, Design, and C-level stakeholders Drove decision-making and creative direction for every page, ensuring storytelling, branding, and SEO alignment Oversaw internal and agency design deliverables, maintained schedule adherence, and mitigated creative risks Managed content lifecycle, Figma feedback loops, Jira workflows, and engineering handoff for timely launch Organized assets and dependencies for development, ensuring design and content met spec and brand standardsImpact: Delivered two enterprise-scale digital programs with company-wide visibility, improving customer experience and brand cohesion. Recognized for cross-functional leadership, operational rigor, and ability to align creative, business, and technical teams under aggressive timelines.
Education
UCLA
Bachelor of Arts (B.A.), History & Middle Eastern Studies
2009 — 2012
Stanford Continuing Studies
Project Management: An Introductory Hands-On Course
2016 — 2016
Skills
- Powerpoint
- Research
- Marketing Automation
- Problem Solving
- Teaching
- Data Integration
- Pardot
- Customer Service
- Microsoft Office
- Salesforce Training
- Leadership
- Teamwork
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