Pamela Young

About Pamela Young

A great use of AI/Gemini is as follows, summarizing my background: You can view Pamela Young’s role as that of a High-Performance Driving Instructor for Formula 1 cars. While the engineers (developers) build the car (the cloud/AI infrastructure) and the dealership (Sales) sells it, Pamela gets in the passenger seat with the client to ensure they actually know how to drive it at full speed without crashing. She teaches them the track (strategy), monitors the engine diagnostics (health metrics), and ensures they get the fastest lap time possible (ROI) rather than leaving the expensive machine sitting in the garage.Leader in Customer Success Management serving the retail and financial services industry providing global support leadership, proactive planning, mitigation strategies, and operational excellence to best align corporate support w/customer key initiatives + successful support renewal of their investment. I am adept at penetrating customer organizations to influence the key stakeholders + gather the insights needed to assess business needs, make recommendations for enterprise solutions, and ensure customer satisfaction. PMI-quoted: technology + software professional who advises organizations on technology solutions to complex enterprise wide business problems,+ who works with clients as a partner on implementing such solutions. My strengths include 25+ years of international experience across the US, Asia,+ Europe, domain expertise in the banking + financial services industries (JPMC, Credit Suisse, BoA, Merrill Lynch, NYSE, PNC)+ a commitment to best practices (Certified Risk Management, Certified Scrum Master, MBA-Strategy + Finance, ITIL certified, PMP certified, PMP Risk Management Professional, Six Sigma Whitebelt certified). My unique combination of business acumen and technology prowess allows me to offer my clients both strategic vision and operational excellence. Renewal success rates at 102%- 107% for customer load of over $75M.I have a strong track record directing deployments and support for technology build-outs, upgrades, and integrations with a high level of proficiency managing projects through the full lifecycle. Change agent and skilled team leader, with deep experience designing and delivering comprehensive technical training programs.

Experience

1. Ibm Consulting - Business Development Exec - Aws Focus

   IBM

   Feb 2025 — Present

   Accelerate the growth/growth strategies across all financial services and insurance markets focused on expanding our business footprint, drive revenue, identifying growth strategies, strengthening our partnership, and showcasing IBM\'s differentiated assets and accelerators throughout the Americas region. • Strategic Business Development: Create/execute comprehensive business development strategy to expand IBM\'s partner practice across all industry markets in the Americas region• Pipeline Generation: Develop/nurture a robust pipeline of opportunities across the full product portfolio • Partnership Excellence: Strengthen IBM\'s strategic alliance with AWS/ partners at both regional and local levels, ensuring alignment on joint go-to-market strategies and collaborative opportunity pursuit• Cross-Market Collaboration: Working closely with IBM industry and market teams to identify and pursue opportunities across diverse client segments.• Solution Development: Partner with offering leaders to craft compelling, industry-specific solutions leveraging IBM\'s unique assets, accelerators, and technology integration capabilities• Market Eminence: Develop and promote thought leadership content that establishes IBM\'s distinctive point of view on partner-enabled business transformation• Sales Enablement: Build and execute enablement strategies that equip IBM sellers with the knowledge and tools to effectively position our capabilities• Strategic Account Planning: Collaborate with account teams to identify and pursue Salesforce opportunities within IBM\'s strategic accounts

Education

• Horace Greeley HS

  Diploma - graduated early

• The George Washington University

  Certificate in Project Management, Project Management

  2004 — 2005

• NYU Stern School of Business

  Statement of Professional Achievement - Leadership, Organizational Strat

  2012 — 2014

• George Mason University

  BS, Business Administration and Marketing

• Western Governors University

  MBA - 2011 (early graduation), MBA - Strategy and Finance

  2009 — 2011