Pam Martin

Director, Customer Success @PointClickCare

Kitchener, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

Signup · Get unlimited contacts

WORK HISTORY

Jul 2021 — Present

Director, Customer Success @PointClickCare

View department →

Designed a comprehensive customer engagement strategy to scale customer success leveraging a combination of automation and human interventions at critical points in the customer journey.\\\\nKey Accomplishments:\\\\n- Scaled digital customer success segment from pilot of 12% of total accounts to 50%\\\\n- Developed multiple roles/functions that work in harmony to create a holistic customer experience leading to NRR target attainment\\\\n- Create the information foundation for future implementation of AI solutions\\\\n- Leverage data to help drive strategy to achieve KPIs\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

SKILLS

TrainingWbtMentoringOnline TrainingInstructional DesignSoftware TrainingE-Learning DevelopmentLearning TechnologyWeb-Based TrainingWorkshop FacilitationInstructional TechnologyKnowledge ManagementLearning SolutionsLeadershipTraining DeliveryPerformance ManagementContent ManagementEducational TechnologyConsultingTeam BuildingSoft SkillsStaff DevelopmentTrainersVideoAdult EducationContent DevelopmentCoachingTechnical TrainingInstructor-Led TrainingBlended LearningCertification DevelopmentManagementWebinarsPublic SpeakingDistance LearningHands-on TrainingTeam LeadershipE-LearningTechnical WritingOrganizational Development

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.