Pamela Lloyd

About Pamela Lloyd

Global Talent Acquisition PMI certified PMP professional offering 17+ years of…

Experience

1. Senior Operations Manager

   Universal Service Administrative Co. (USAC)

   Oct 2023 — Present · Washington, DC, US

   Responsible for operational oversight of the Invoicing functions within the schools and libraries program. Ensuring compliance with program rules and regulations. Managing in-house direct report as well managerial oversight of vendor staff. Execute direction provide by the FCC. Review training materials and deliver training internally and to the customer base. Provide performance updates to leadership. Vendor Transition: In fall on 2018, successfully lead the transition of the appeals and invoicing groups from vendor that provided support for over 18 years, to new vendor. Hosted several meetings with legacy vendor to document current work flow process. Using the information gathered, created training documentation and trained the new vendor. Vendor Management: Day to day engagement with the incumbent vendor to ensure the reviewers are preforming their invoicing and appeals reviews effectively and efficiently. Ensuring deadlines established by the FCC are met on time.Procedure review: Procedures are the step by step directions a reviewer must follow to effectively review an invoice or appeal submission. The procedures were initially drafted 18 years ago. When there was a need, additional steps are added to the procedure without a full review. This made the procedures disjoined and increase the review time. Leading a project to review the procedures holistically to identify opportunities for streamlining and implement process improvement

Education

• Howard University

  Bachelors

  1990 — 1993

• Union County College

  Associate’s Degree

  1987 — 1990

Skills

• Pmp
• Taleo
• Crm
• Applicant Tracking Systems
• Recruiting
• Business Development
• Human Resources
• Contract Negotiation
• Employee Relations