Pamela Knudsen

About Pamela Knudsen

Resourceful executive with extensive experience improving operations for diverse…

Experience

1. Senior Director, Compliance Services - Returns Experience, Mylodgetax

   Avalara

   Jul 2012 — Present · Seattle, WA, US

   Focused on improving the experience of our customers as they go live with our Returns product and ensuring their ongoing experience meets the standards of excellent customer service. Previously at Avalara I managed Customer Support staff dealing with technical support of all products. In both roles, I define processes, coordinate with Product Management, Product Development and other departments regarding product and process improvements. Act as the customer\'s advocate in reviewing and prioritizing open issues and changes.

Education

• North Seattle College

  Associate's degree, Business Administration and Management, General

  2003 — 2005

• Capella University

  Business and Organizaitonal Management

  2007 — 2009

Skills

• Enterprise Software
• Leadership
• Team Leadership
• Erp
• Saas
• Customer Satisfaction
• New Business Development
• Vendor Management
• Software Project Management
• Crm
• Employee Training
• Account Management
• Change Management
• Project Management
• Professional Services
• Management
• Team Building
• Strategy
• E-Commerce
• Strategic Planning
• Product Management
• Executive Management
• Solution Selling
• Business Development
• Cross-Functional Team Leadership
• Customer Relationship Management (Crm)
• Business Analysis
• Integration
• IT Strategy
• Start-Ups
• Customer Service
• Salesforce.com
• Business Process Improvement
• Cloud Computing
• Team Management
• Business Intelligence
• Process Improvement
• Organizational Development
• Program Management
• Business Process