Pamella S.

About Pamella S.

Versatile professional with 10+ years of experience spanning client relations, account…

Experience

1. Benefit Authorizer Legal Administrative Specialist

   Social Security Administration

   Jun 2023 — Present · IL, US

   Make final determinations on postadjudicative actions, entitlements, and payment amounts for SSA benefits, ensuring compliance with Titles II, XVI, and of the Social Security Act.Effectuate adjustments, reinstatements, suspensions, or terminations of benefits based on complex statutory factors including family composition, earnings, dual entitlements, and offset provisions.Process payments through the Master Beneficiary Record (MBR) and Single Payment System (SPS), including critical and special circumstance disbursements.Handle determinations and recovery efforts for overpayments, underpayments, tax levies, garnishments, and attorney fees in accordance with due process and SSA guidelines.Interpret and resolve exceptions across SSA systems (MBR, PHUS, SSID, ROAR), ensuring the accuracy and integrity of each case in a paperless environment.Conduct investigative case development and outreach with beneficiaries, attorneys, third parties, employers, and internal SSA components to resolve discrepancies.Respond to public inquiries via SSA’s 800 number, providing detailed information on benefits eligibility, payment updates, reconsideration rights, and taxation.Mentor new benefit authorizers and contribute to process improvements, system reviews, and national SSA initiatives by participating in special projects and studies.Uphold SSA privacy standards and identify potential fraud cases for escalation or referral to OIG as appropriate.