Pam Renfrow

Manager, Curriculum Development & Customer Success

Role: Manager, Curriculum Development & Customer Success at Bloomsbury USA
Location: Memphis, TN, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

Experience

Manager, Curriculum Development & Customer Success
Bloomsbury USA
Sep 2022 — Present
Lead a cross-functional team of curriculum developers and customer success specialists to provide the highest quality professional learning and customer support in the pursuit of renewals and upsells.Oversee the management of subscription accounts for strategic clients, optimizing service delivery and maintaining client relationships.Serve as a key member in crafting winning proposals for several high-stakes Requests for Purchase (RFP), leading to significant revenue gains.

Education

Western Kentucky University
Master of Arts
1988 — 1990
Brescia University
Bachelor of Science (BS)
1985 — 1988
Western Kentucky University
Master of Science
1992 — 1994

Skills

Library Management
Teaching
Collection Development
Library Science
Information Literacy
Library Research
Instructional Technology
Library Instruction

Contact information

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Work email
•••••@bloomsbury.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Bloomsbury USA

Book and Periodical Publishing · 333 employees · Founded 1998 · New York, New York, United States

Bloomsbury Publishing Inc. is a subsidiary of Bloomsbury Publishing PLC of the United Kingdom. Launched in 1998, Bloomsbury USA is a publisher of high quality fiction, non-fiction and academic titles. Originally established as a publisher of adult books, in 2001 Bloomsbury USA expanded with the creation of Bloomsbury Children’s USA, and later enlarged our trade reach with the acquisition of the adult and children’s divisions of Walker Books in 2004. To broaden the scope of our business, Bloomsbury stepped into the Academic and Professional market via the acquisitions of Continuum International Publishing Group in 2011 and Fairchild Books in 2012. Bloomsbury also created an increased presence in Special Interests Publishing with the acquisitions of Conway Publishing in 2014 and Osprey Publishing in 2015. Most recently, Bloomsbury launched its Digital Resources division in 2017, providing scholarly content in Humanities and Social Sciences as well as Bloomsbury’s award-winning Fashion Central and Drama Online.

bloomsbury.com

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