Pamela Lucas Hickey
Research & Insights Consultant, Truth-teller, Story Seeker, Starbucks Alum
- Role
- Customer & Employee Insights Specialist at Alaska Airlines
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Pamela Lucas Hickey
Recognized talent for quickly building rapport with consumers/customers and employees, and forging strong client and vendor partnerships. A positive and proactive collaborator who designs custom, mixed method research to deliver learning and insights used to refine ideas and steer business strategy. Mentor and coach with repeated success building and developing top talent, noted by team members for dedication to their professional growth and development.TOP FIVE STRENGTHS [STRENGTHS FINDER]Connectedness, Empathy, Individualization, Strategic, RelatorFUN FACTS & FAVORITE THINGS“Fun”, sometimes, “Favorite”, for sure, but mostly it’s an honor to do what I do for a living. To sit next to or across the computer screen from another human and listen to all they’re willing to share with me, and then to tell their story will never not be humbling. I’m a foodie, but I have a soft spot for cheap frozen pizza.When I’m not working, I’m adventuring or training to adventure whether it’s in my own backyard in the PNW, swimming with sharks in the Maldives or climbing Huayna Picchu.
Experience
Customer & Employee Insights Specialist
Apr 2024 — Present · Seattle, WA, US
Education
Xavier University
Bachelor of Liberal Arts, Organizational Leadership
Skills
- Strategic Planning
- Event Planning
- Change Management
- Team Management
- Event Management
- Non-Profits
- Market Research
- Qualitative Research
- Project Management
- Consumer Behaviour
- Nonprofits
- Strategy
- Management
- Product Innovation
- Entrepreneurship
- Marketing Research
- Leadership
- Brand Equity
- Customer Insight
- Focus Groups
- Segmentation
- Research
- Advertising Research
- Consumer Insight
- Ethnography
- Market Research Project Management
- Strategic Thinking
- Quantitative Research
- Consumer Products
- Social Media
- Cross-Functional Team Leadership
- Social Media Marketing
- Consumer Behavior
- Account Management
- Process Efficiency
- Workflow Management
- Marketing Communications
- Budget Management
- Cost Control
- Talent Recruiting
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