Pam Huck

About Pam Huck

Working everyday to help my clients answer key business questions and reach their business goals through documented outcomes in the MarTech SaaS space. As the primary POC/trusted advisor, I am maniacally focused on the client relationship, partnering in all aspects of their post sales experience from successful onboarding, ongoing communication and business reviews, to renewal, identifying and collaborating internally on expansion opportunities along the journey.

Experience

1. Enterprise Customer Success Manager

   HG Insights

   Jun 2025 — Present · Raleigh, NC, US

   Recipient of the 2025 HG Insights Beyond 100 Club AwardManage all aspects of the customer lifecycle from deployment and product adoption to alignment with the customer\'s long-term goals, identifying expansion opportunities, mitigating risk and securing renewals for our largest customers.* Develop and maintain long-term relationships with executive stakeholders, acting as a trusted advisor providing strategy and best practice solutions* Develop joint success plans to align business goals and KPIs for successful outcomes* Drive adoption via communicating best practices, expanded functional usage by providing use case examples for key product functionality* Perform strategic business reviews for realignment of objectives and outcomes* Function as the customer advocate to work cross functionally across the organization, providing internal feedback to better serve our our biggest strategic customers* Identify risk and document recovery strategy

Education

• Virginia Tech

  Bachelor of Science (BS), Finance, General

Skills

• Sales
• Event Planning
• Social Media
• Marketing
• Digital Marketing
• Project Management
• Crm
• Salesforce.com
• Product Marketing
• Customer Relationship Management (Crm)
• Customer Satisfaction
• Training
• New Business Development
• Customer Retention
• Account Management
• Enterprise Software
• Marketing Strategy
• Social Media Marketing
• Management