Pamela Herdocia
Manager Client Service Team @KSDT
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WORK HISTORY
Manager Client Service Team @KSDT
Miami-Fort Lauderdale, FL, US
Lead firmwide client service and growth initiatives focused on client retention, relationship expansion, and overall client experience• Serve as a primary point of contact for clients, aligning them with the appropriate CPA and advisory resources across the firm• Partner with the Chief Growth Officer and firm leadership to support growth initiatives, pricing strategies, and client development efforts• Oversee client transitions, feedback loops, and proactive outreach to ensure continuity and long-term client satisfaction• Identify and surface opportunities for additional services by collaborating closely with partners, managers, and service line leaders
EDUCATION
FAU School of Accounting Executive Program
Master's degree, Accounting
Florida State University - Herbert Wertheim College of Business
Bachelor's degree, Accounting
ABOUT PAMELA HERDOCIA
Looking for accounting or advisory support? Reach out any time: p••••••••@ksdt.com or visit ksdt.com.With 7+ years across accounting, sales, recruiting, and client service, I’ve learned how much relationships and execution really matter. At KSDT, I’m part of our Client Service Team leadership, where we focus on strengthening relationships, making sure clients feel supported, and helping them get the most value out of the firm.We take the time to understand what each client needs, solve issues quickly, and pull in the right experts so they feel the difference.What drives me is helping others and seeing people win. Clients hitting their goals. Teams working better. Strong connections that actually move the needle. Proactive communication and a personal touch go a long way, and that’s what I lead with every day.Let\'s connect!
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