Pamela Annan Herrell

About Pamela Annan Herrell

Accomplished hands-on Operations Leader, Customer Service/Relationship Manager, Food & Beverage Analyst in the scope of Hospitality, Retail, and Sales, Business Owner, and Community Volunteer. My strengths focus on Problem Solving, Controls, Implementing Change, Solutions, and Resolution implementation. If you’re looking for high energy, strong, honest, engaged, multitasking, experienced, Manager or Operations Team Support - I am a great fit. Experience Overview: Operations Management, Customer Service Relationship Retention, Staff and Project Scheduling, Hiring, On-Boarding, Staff Training, CBA, Marketing and Community Relationship, POS Configuration and System Administration, Project Management, Opening Team Support for Resort, Retail, and Convention Center. Implementation of POS, MMS, and Change, Community Volunteering, Installation, Tech Service, Tech Support, Inventory, Managing Deadlines, Developing Staff, Remote Work, Wholesale Giftware Sales, Retail, AR and AP.https://bold.pro/my/pamela-herrell-23••••••••21

Experience

1. Pos Senior Implementation Specialist

   Shiji Group

   Jun 2019 — Present · US

   Successfully led installation, training, and support of POS systems for hotel properties nationwide, ensuring seamless transitions and enhancing customer experiences.• Developed strong customer relationships leading to increased business for the company.• Received recognition from management for finding resolutions to client obstacles.• Mentored clients and teammates to find solutions and resolve challenges.

Education

• UNLV Lee Business School

  BS, Business Management

  2001 — 2003

• Baker College Center for Graduate Studies

  MBA, Finance

  2004 — 2007

• University of Nevada-Las Vegas

  Bachelor of Business Administration - BBA, Business Administration and Management, General

Skills

• Strategic Planning
• Food & Beverage
• Customer Service
• Business Analysis
• Accounting
• Vendor Management
• Hotels
• Forecasting
• Hiring
• Property Management Systems
• Micros
• Budgets
• Food
• Process Improvement
• Pre-Opening
• Process Scheduler
• Hospitality
• Catering
• Pos
• Income Statement
• Customer Satisfaction
• Training
• Culinary Skills
• Microsoft Office
• Sales
• Event Management
• Menu Development
• Hotel Management
• Casino
• Restaurant Management
• Operations Management
• Leadership
• Troubleshooting
• Marketing Strategy
• Resorts
• P&L
• Account Management
• Revenue Analysis
• Time Management
• Hospitality Management