Pamela Graulich

About Pamela Graulich

I’m a results-driven leader passionate about helping organizations modernize through AI-powered innovation, automation, and intelligent digital strategies that elevate both employee and customer experiences. I thrive in fast-paced, high-growth environments, driving measurable outcomes while building collaborative, high-trust teams—reflected in 95%+ Employee Voice scores over the past two years. Recognized for leadership excellence, I’ve been honored as Specialist Manager of the Year (2022 & 2024)and a 2023 nominee; FY23 AMS top performing Employee Workflow team; and a member of the FY22 & FY24 Winners Circle for surpassing sales targets.

Experience

1. Senior Manager Solution Consulting, Federal Healthcare

   ServiceNow

   Jul 2025 — Present · Vienna, VA, US

Education

• University of Tampa

  None, Management Information Systems, General

  1985 — 1986

• University of Salamanca

  N/A, Spanish

  1988 — 1988

• James Madison University

  Public Administration, Human Resources

  1986 — 1989

Skills

• Sales Enablement
• Personnel Management
• Saas
• Strategic Planning
• Software as a Service (Saas)
• Professional Services
• Strategy
• Program Management
• Customer Engagement
• Management
• Selling
• Training
• Sales
• Enterprise Resource Planning (Erp)
• Software Industry
• Cross-Functional Team Leadership
• Business Process Improvement
• Business Process
• Solution Selling
• Sap
• Demand Generation
• Customer Relationship Management (Crm)
• Software Project Management
• Erp
• Crm
• Enterprise Software
• Pre-Sales
• Sap Products
• Leadership
• Cloud Computing
• Talent Management
• Business Intelligence