Pamela Furst
Customer Success Leader | Revenue Growth, Retention & Scale | Builder of High-Performance Teams
- Role
- Senior Manager, Customer Success at Jellyfish
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager, Customer Success
Jan 2024 — Present
Building scalable frameworks for adoption, operational maturity, and structured decision-making.Senior Manager overseeing a team of 7 CSMs supporting $16M+ in Enterprise and Upper Midmarket ARR. Responsible for architecting the systems, frameworks, and operating models that drive customer adoption and operational maturity at scale.Designed and implemented the Rollout & Adoption framework, resulting in measurable improvements in product adoption across strategic accounts. Built a customer Maturity Model to enable more granular assessment of adoption depth and expansion opportunity, equipping the team with structured decision-making tools to drive value.Own and lead Voice of the Customer reporting, synthesizing stakeholder insights and usage data into executive-level recommendations that directly inform product roadmap and go-to-market priorities. Present weekly to senior leadership, translating customer behavior into actionable strategic direction.Additionally lead cross-functional execution of CS enablement initiatives, ensuring consistency in how value is communicated, operationalized, and measured across the organization.
Education
Duke University - The Fuqua School of Business
MBA - Master of Business Administration
University of New Hampshire
B.S., Civil Engineering
Northwestern University - Kellogg School of Management
Digital Marketing Strategies Certificate: Data, Automation, Artificial Intelligence & Analytics
Budapest University of Technology and Economics
Civil Engineering Study Abroad
Skills
- Environmental Engineering
- Groundwater
- Environmental Permitting
- Environmental Impact Assessment
- Water
- Water Resources
- Environmental Awareness
- Sustainable Development
- Soil
- Project Management
- Environmental Consulting
- Civil Engineering
- Construction
- Environmental Compliance
- Remediation
- Sustainability
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