Pamela Whitney
Sr Support Services Manager at VMware
- Role
- Sr Support Services Manager at Vmware
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Pamela Whitney
Accomplished management professional with an extensive background in Customer Success and Support Services. Experienced in developing and leading effective customer service and support departments for both internal and external customers. Results driven with a strong background in the areas of staff development and training, process and procedure re-organization and document preparation. Excellent communication skills, both verbal and written.Specialties: Availability ManagementProblem ManagementResource ManagementKPI Client/Staff TrainingITIL Best PracticesApplication Support
Experience
Sr Support Services Manager
Feb 2023 — Present
Education
MS, New Jersey Institute of Technology
Master's degree
BS, Florida Agricultural and Mechanical University
BS
Skills
- Management
- Software Project Management
- Credit Derivatives
- Crm
- Itil
- IT Management
- Vendor Management
- Integration
- Customer Relationship Management (Crm)
- Requirements Analysis
- Cloud Computing
- Software Development Life Cycle (Sdlc)
- Derivatives
- IT Service Management
- Business Intelligence
- Resource Management
- Problem Management
- Leadership
- Data Warehousing
- Enterprise Software
- Enterprise Architecture
- Technical Support
- Business Analysis
- Pre-Sales
- IT Strategy
- Sdlc
- Solution Architecture
- Analytics
- Sql
- Microsoft Sql Server
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.