Pamela Almond

Claims Associate @State Farm

Riichardson, TX, US

Delivers a remarkable customer experience throughout the handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas.• Receives and processes claim information, and communicate with internal and external customers via phone and other communication channels.• Works in a team environment and handles low complexity/high volume work in contact/call center environment.• Successful completion of required training programs and licensing; continuing education for licensing.• Listen and communicate clearly, professionally and empathetically• Work from established procedures and job aids and handle multiple computer applications while helping customers on the phone.• Educate customers on the claim process• Escalate problems or inquiries as needed• Maintain quality, accuracy and professionalism in a fast-paced environment• Ability to multi-task and adapt to changing environment