Pamela J. Jarrett
I Develop Campaigns & Communications That Work!
- Role
- E-commerce Manager at Kroger
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Pamela J. Jarrett
I\'m a highly skilled, energetic Marketing & Communications professional with extensive…
Experience
E-commerce Manager
Oct 2017 — Present · Columbus, OH, US
Manage a team of 38 associates and the overall day-to-day operations of the store’s Pick Up e-Commerce department to achieve desired objectives, goals, and budgets. Responsible for staffing the department and developing associates to achieve desired results.• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.• Lead team in the planning, implementation and execution of e-Commerce initiatives.• Train and develop associates on all functions and duties of the Order Selector and Customer Attendant roles and to meet the productivity standards and certify associates once they meet or exceed goals.• Consistently in the top three in weekly sales, orders, fill rate, pick time and wait time in District 4 for Central Ohio Division.• Increased overall customer satisfaction scores for Dublin Kroger Store 817 from 69% to 75% and increased Employee Friendliness scores from 83% to 93% in 56 days leading to repeat sales. • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Education
The Ohio State University
BSBA
Skills
- Call Centers
- Digital Marketing
- Marketing Management
- Email Marketing
- Competitive Analysis
- Customer Experience
- Lead Generation
- Customer Acquisition
- Crm
- Media Planning
- Microsoft Excel
- Direct Mail
- Event Management
- Access
- Brand Management
- Marketing Strategy
- Advertising
- Online Marketing
- Excel
- Account Management
- Strategic Partnerships
- Mobile Marketing
- Leadership
- Market Planning
- Broadband
- Online Advertising
- Marketing Communications
- Event Planning
- Customer Satisfaction
- Marketing
- Public Relations
- Internal Communications
- Word
- Writing
- Digital Media
- Product Marketing
- Social Networking
- Social Media Marketing
- B2b
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