Pamela Dresbach
Director Amr Customer Supply Chain @Logitech
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WORK HISTORY
Director Amr Customer Supply Chain @Logitech
Newark, CA, US
EDUCATION
University of Phoenix
BSBA, Business Administration
SKILLS
ABOUT PAMELA DRESBACH
Customer Service & Operations ProfessionalCustomer-Focused - Process-Oriented - Revenue-Driven• Setting, acheiving, and maintaining high performance standards for superior and highly responsive customer service operations.• Identifying process and execution gaps, then quickly bridging them to provide excellent service for both reseller and direct consumer channel experiences• Improving the productivity and efficiency in order management/order fulfillment and operations functions to create scalable, reliable structure • Designing system-based solutions for complex service problems, partnering with mutliple departments to obtain buy-in and ensure smooth implementationSpecialties: Creating teams and motivating people to achieve their own highest possible performance levels, and understanding & interpreting complex big box retailer logistics & compliance requirements, aligning ops back-ends to exceed these requirements, reducing or eliminating chargebacks. Creating ops planning systems & processes to reduce and optimize inventory. Implementing CPFR processes internally and externally, as well as defining and implementing VMI models. Systems: SAP, Oracle, Baan, NetSuite, QAD, Magento, Authorize.net. EDI implementations with big box retailers. Ecommerce contact center creation and management.
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