Pamela Dey

About Pamela Dey

Great programs don’t just deliver outcomes; they protect customers, build trust, and create lasting business value.”With over 8 years of experience at Amazon, I have worked as a Program Manager in Payments, Risk, and Fraud Prevention, focused on driving measurable business outcomes through data-backed program delivery, risk control, and operational excellence across large-scale IT platforms.Currently serving as Program Manager I – BRI GPO, I translate complex business problems into clear execution plans, improve account security, reduce fraud exposure, and elevate global operational accuracy. My work consistently balances customer trust, financial protection, and delivery discipline in high-volume environments.What I Do Best?• Program management across payments, risk, fraud prevention, and customer trust• Business requirement documentation, SOP authoring, and launch readiness• Metrics ownership using SQL, Excel, JIRA, dashboards, and investigation tools• Risk assessment, defect analysis, escalation resolution, and governance• Automation support to reduce manual effort and improve reporting visibilityMy Career Highlights:Enabled $13M in bad debt reduction through investigation platform enhancementsPrevented $97M+ in fraud losses, safeguarding 3.5M+ customer accountsDelivered $0.2M DSI savings via efficiency and defect reduction initiativesImproved sanitization and tagging accuracy by up to 90%Drove global payment launches including iDEAL, Monthly Invoice, and Paidy, generating $156M+ annual revenue, 288% NL Prime growth, and 35K+ new Prime signups in JapanAuthored and published Global SOPs for escalation and defect management with worldwide adoptionTools & ExpertiseSQL | Excel | JIRA | Dashboards | Risk & Investigation Platforms | Program Governance | Payments Operations | Fraud Prevention | Process Design | Metrics & KPIsI am passionate about building programs that protect customers, reduce financial exposure, and improve operational reliability, while keeping execution clear, accountable, and data-led.If you are looking for Program Manager, Payments Program Manager, or Operations Program Manager roles or want to exchange ideas on risk, fraud, or payments, let’s connect.

Experience

1. Program Manager

   Amazon

   Apr 2022 — Present · Bengaluru, IN

   As a Program Manager, I drive high-impact risk, security, and fraud prevention programs at Amazon by translating complex business needs into clear, measurable outcomes. I deliver data-backed results that protect customers, reduce financial exposure, and elevate global operational accuracy.Achievements:Delivered $13M bad debt reduction and $0.2M DSI savings by refining feature logic within internal investigation platforms used worldwideElevated account security accuracy to 90%, protecting 3.5M+ customer accounts and averting $97M+ in potential fraud lossesIncreased backend decision accuracy to 85%, cutting error rates by 1200 basis points and improving fraud detection reliabilityEnabled password-less account access across global marketplaces, increasing signup success while raising security benchmarksEstablished global SOPs for escalations and defect resolution, improving response consistency and audit readinessMinimized manual effort through automated reporting for incorrect sanitization actions across multiple workflows

Education

• Maulana Abul Kalam Azad University of Technology, West Bengal (MAKAUT, WB)

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2013 — 2017

• Bethune Collegiate School

  Intermediate, Science

  2005 — 2011

• Bethune Collegiate School

  High Schhol, Science

  2011 — 2013