Pamela Bello
Guest Relation @Galeries Lafayette Champs Elysees
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WORK HISTORY
Guest Relation @Galeries Lafayette Champs Elysees
Act as the primary ambassador for the store, serving as the first point of contact and ensuring an exceptional welcome and a positive first impression for all visitors- Provide personalized service by guiding and assisting clients with their inquiries and offering tailored solutions to enhance their shopping journey- Expertly manage the tax refund process for international clients, assisting with documentation, ensuring compliance with customs procedures, and handling the corresponding invoices.
EDUCATION
Escuela de Pilotos y Aviación Comercial: Professional Air
Título Técnico en Aviación Comercial
Universidad San Ignacio de Loyola
Licenciada en Administración y Gestión de Empresas
OACI - Organización de Aviación Civil Internacional
Seminar/Workshop on Airport Planning
Universidad ESAN
Contrato de Concesiones y APPs
Universidad Peruana de Ciencias Aplicadas
Customer Experience Management
Aden Business School
Master en Dirección de Proyectos
UTEC - Universidad de Ingeniería y Tecnología
Metodologías y Proyectos Ágiles
Airports Council International - ACI Global Training
Customer Experience Management
ABOUT PAMELA BELLO
Bilingual professional (English C1-C2, Spanish native, French B2) with 15+ years of experience in customer experience, service coordination, and compliance in international high-demand environments. Currently Guest Relation at Galeries Lafayette Champs-Élysées, ensuring exceptional service and personalized experiences for a luxury international clientele. Proven track record at Lima Airport Partners (Fraport Group), leading customer-centric initiatives, regulatory compliance, and process optimization. Skilled in multicultural communication, problem-solving, and team leadership.
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