Pamela Babbs
Client Manager @ Securus Technologies | Organizational Leadership
- Role
- Client Manager at Securus Technologies
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Pamela Babbs
As a Client Manager at Securus Technologies for over a decade, I have cultivated expertise in customer relationship management (CRM), driving strong client partnerships through tailored solutions and exceptional service. Our team prioritizes understanding client needs, delivering impactful presentations to executive stakeholders, and maintaining high satisfaction by resolving issues with precision and care. With a background in technical support and account management, I bring a collaborative approach to complex challenges, ensuring seamless project execution across multiple initiatives. Focused on fostering trust and reliability, I aim to empower organizations by aligning services with strategic goals while upholding a client-first philosophy.
Experience
Client Manager
Sep 2014 — Present · Dallas-Fort Worth, TX, US
As a Client Manager at Securus Technologies, I have a proven track record of building and managing strong relationships with key decision-makers and influencers for assigned accounts. My higher priority duties include:• Communicating, presenting, and influencing effectively at all levels of the organization, including executives and C-level personnel. • Delivering client-focused solutions by understanding the systems, training, and support needs of assigned clients. • Managing multiple projects simultaneously while paying strict attention to detail. • Maintaining high client satisfaction through outstanding customer service and support.• Identifying, analyzing, and addressing problems to resolve issues in a way that minimizes negative impact and risk to the organization. • Creating security profiles and managing access to systems for high-tier accounts. • Creating and escalating tickets for technical issues that could not be resolved by troubleshooting and ensuring issues were fixed in a timely manner.ACCOMPLISHMENTS: I have consistently exceeded metrics every quarter and received several recognitions for my above-standard work.
Education
MyComputerCareer.com
Certifications
2012 — 2013
Paseo High School
Diploma
1979 — 1983
Southern New Hampshire University
Bachelor's degree
2018 — 2022
Sophia Learning
Bachelor's degree
2021 — 2022
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