Pamela Apillanes
Support Assistant @City of Toronto
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WORK HISTORY
Support Assistant @City of Toronto
North York, ON, CA
Responds to records related inquiries from the public, staff, councillors and lawyers in person or by telephone, requiring broad knowledge of the operational area/function, and directs specific matters to appropriate personnel. • Receives applications from the public or other level of government and ensures accuracy and completeness. Issues /completes documentation. Receives record payments and completes task. • Drafts correspondence and perform general clerical processing functions. • Prepares, research, maintains and processes documents. Selects and presents data. Determines and correct errors. • Maintains filing and retrieval systems for Division records using appropriate filing methodology and prepares files for archiving. Retrieves archrived records and prepare for conversions to electronic format.
EDUCATION
Al-Amal Indian School
High School Diploma
Lambton College of Applied Arts and Technology
College Diploma, Business Administration and Management, General
Centennial College
Adv. Diploma, Health Information/Medical Records Technology/Technician
ABOUT PAMELA APILLANES
Over 3 years of comprehensive experience in the area of customer service and office administration • Excellent interpersonal and communication skills (verbal and written) in English, Filipino, and Arabic • Professional with a great sense of commitment and preserving strict confidentiality • Outstanding organisational skills with keen attention to details • Proficient with Microsoft Office Suite (MS Word, MS PowerPoint, MS Excel) and Outlook Express • Experience in using Quick-books, Appointment Scheduling, Customer Relationship Management (CRM), Video Conferencing tools, and Dropbox. • Knowledge of Accounts Receivable, Accounts Payable and Payroll Administration • Excellent time-management skills with ability to prioritise work and meet deadlines • Proven ability to work under-pressure • Exceptionally good team player who can work independently as well with minimal supervision • Solid experience working in fast-paced and dynamic team environment • Strong leadership skills with proven ability to manage, lead, delegate and mentor team members • Solid experience working with multidisciplinary teams in a positive and productive manner • Fast learner and can adapt quickly to new situations • Responsible, punctual, diligent and dependable, with the ability to multi-task efficiently
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