Pame Lara
Customer Success Specialist @Smartpay New Zealand
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WORK HISTORY
Customer Success Specialist @Smartpay New Zealand
Auckland, NZ
I manage the customer lifecycle, striving to add value, help with complaints and retain. I am also responsible for developing new clients and effectively managing the existing portfolio.To perform this job outstandingly, I use negotiation, empathy, proactivity, strategic thinking, problem solving, and resilience skills. I use the CRM system ‘NetSuite’ to organise daily tasks, manage the pipeline, and to make sure that the information of the customers is accurate and available for everyone in the company.In the first seven months, I received two awards: For the higher number of outbound calls to customers, and for achieving four ‘5 star Google reviews’ of Customer Service at Smartpay. Afterwards, I have got three Certificates of appreciation for ‘Fearless focus on Customer service’, and have been twice the ‘‘Customer Success Champion’ of the season.
EDUCATION
Language Studies International- LSI Institute - Auckland, New Zealand
Certificate in English Studies, Standard 20 Advance
UUNZ Institute of Business
Post Graduate Certificate in Business level 8
Pontificia Universidad Católica de Chile
Business, Management and Marketing Diploma
University of Southern Queensland
Post Graduate Certificate in Business level 8
Universidad de Santiago de Chile
Business Administrator with a Major in Business Administration – Bachelor of Science in Busines
ABOUT PAME LARA
Post graduate Certificate in Business, Diploma in Marketing and Business, Bachelor of…
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