Pam Crosby
Dynamic Customer Experience Leader | Empowering People, Purpose, & Performance
- Role
- Customer Service Manager at Speedway
- Location
- Springfield, OH, US
- LinkedIn followers
- 500 followers
About Pam Crosby
As a Customer Care and Experience Manager at 7-Eleven, I am responsible for leading a team of Supervisors, Specialists, and Representatives ensuring compliance with service-level agreements, and improving customer satisfaction and retention. With over 30 years of experience in the retail industry, I have developed strong skills in strategic planning, SLA management, customer experience, Human Resources and leadership. I have also contributed to the growth and profitability of 7-Eleven/Speedway LLC, where I have worked in several capacities and groups. I hold a Master of Business Administration degree from Tiffin University, with a focus on human resources management. My mission is to provide excellent customer service and support, while fostering a positive and inclusive work environment for my team and colleagues. I am passionate about learning new technologies and best practices that can enhance overall operations and outcomes. I am looking for opportunities to leverage my expertise and skills to make a positive impact on the customers, the company, and the community.
Experience
Customer Service Manager
Dec 2019 — Present
Education
Tiffin University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
2017 — 2018
Ball State University
Bachelor of Science (BS), Psychology
1987 — 1991
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