Pam B.
- Role
- Director Global Quality, Customer Experience and Success at Microsoft
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Pam B.
Highly accomplished and innovative business executive who continues to build a strong…
Experience
Director Global Quality, Customer Experience and Success
Oct 2015 — Present
I continue to make a strong impact on the business and customer experiences by leading the Quality strategy and developing solutions that support Microsoft’s vision. A key contribution is an innovative global quality solution that combines the power of machine learning with a robust process that is used to predict and prevent poor customer experiences. I also developed a program with suppliers to bring support delivery teams from 20 countries in alignment with Microsoft standards and have used speech analytics to substantially improve support delivery and campaign conversion rates.
Education
James Madison University
B.S., Mathematics
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