Pam Axelson
Owner at Fetch! Pet Care Uptown to Gastonia
- Role
- Client Service Operations Director at Meetings & Events International
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Pam Axelson
Building on a career of customer service and a life long love of animals I have the…
Experience
Client Service Operations Director
Meetings & Events International
Mar 2020 — Present · Evansville, IN, US
Client Services Operations Director March 2020-PresentOversee internal client services operations to manage workflows, develop strategy and improvements, as well as troubleshoot client facing issues. I have developed SOPs for our department and this is an ongoing project.I was on the team to present a business proposition for a new line of business for a client.During our company telephone system conversion, I lead the operations team with process, procedures, reporting, and troubleshooting.
Education
Augustana University (SD)
BA
Skills
- Telecommunications
- Leadership
- Call Center
- Microsoft Office
- Sales
- Salesforce.com
- Wireless Technologies
- Customer Experience
- Contract Negotiation
- Vendor Management
- Technical Support
- System Administration
- Performance Management
- Crm
- Process Improvement
- Sales Process
- Forecasting
- Team Leadership
- Project Management
- Business Development
- Call Centers
- Account Management
- Change Management
- Outlook
- Voip
- Recruiting
- Operations Management
- Troubleshooting
- Coaching
- Sales Management
- Direct Sales
- Training
- Customer Satisfaction
- Call Center Development
- Sales Operations
- Customer Retention
- Customer Service
- Software Documentation
- Team Building
- Management
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