Pam Schrenk

About Pam Schrenk

Accomplished professional with extensive experience leading business operations and managing global teams in complex, highly regulated environments; proven ability to oversee multiple client industry and healthcare programs to yield improvements in quality of service, client requirements and program performance. Team Leadership: Mentor-style manager with servant leadership mindset dedicated to uniting cross-functional team members around shared goals. Interpersonal communications skills to liaise across all organizational levels to identify areas of enhancing engagement and satisfaction. Quality Management: Broad-based acumen in Quality and data analysis. Capable of utilizing business technology to track quality, compliance, and areas of opportunity. Well-versed in applying data to guide strategic planning, reporting, policy design, and decision making. Program Oversight: Analytical and results-driven with a passion for reducing and controlling costs, maximizing revenue, allocating resources, and managing project implementations from start-to-finish aligned to requirements, scope, and budgets. Training and quality skillset with highly organized work ethic. Key Strengths: Dynamic record of excellence driving organizational growth while delivering high-quality operational service. Strong focus on compliance for processes, problem solving, automation, and root cause analysis. Business partner with a keen eye for enhancing workflow processes while mitigating risk.

Experience

1. Process Improvement, Sr Consultant, Lean Six Sigma Black Belt

   TTEC

   Jun 2019 — Present

   Dedicated SVP Process Improvement support for the Healthcare Vertical. Partner with leadership to define and improve process related gaps for potential revenue leakage as well as identify areas of reducing cost through innovation or automation. Develop and lead Client Lifecycle Management strategies to improve internal performance and provide data to identify trends.Selected Contributions:• Leading / participating in multiple process improvement initiatives with cross-functional teams• Providing Lean Six Sigma educational support to the organization; Coaching prospective students through TTEC Lean Six Sigma Education offerings (White Belt, Yellow Belt, Green Belt)• Supporting departmental improvements such as tools, templates, processes• Q1 2020 COO Award team member for top client transformation -reduction of $15M annual spend while elevating the member experience resulting in increased business

Education

• Montgomery Citizen Leadership Academy

  Civic Government

• Wilmington College (OH)

  BA, Business Administration and Management HR