Pam McLeod

About Pam McLeod

Dynamic, resourceful, and detail-oriented leader with expertise in operations management, planning and oversight, program management, IT, business process transformation, and legal and regulatory compliance. Throughout my career, I have established a reputation as a transformational leader who is driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence.I am skilled in the design and implementation of business guidelines and strategies while working with multiple departments to ensure the smooth execution of operations in compliance with applicable policies, procedures, standards, and guidelines. I am experienced in managing a full spectrum of HR-related operations, including talent acquisition and retention, staff training and development, and performance management. Following are some of the highlights of my career: Earned recognition and praise from senior leadership for delivering excellent results; consistently maintained double-digit profits; earned $1.5M in Performance Award fees for excellence in contract performance by the Federal government; reduced number of complaints in one Task to zero following a business process analysis and transformation. Technical Skills: MS Project | MS Visio | MS Office (Word, PowerPoint, and Excel)| Google Suite Consistently received “Excellent” ratings (in contract performance) under the Federal Government Contractor Performance Assessment Reporting System.I am proficient in leading, training, and developing teams to achieve performance excellence. I possess strong leadership, change management, and strategic thinking skills. Want to know more about my experience, passion, areas of expertise, or the improvements I can make to your organization? Connect with me at p•••••••@myactv.net.

Experience

1. Director of Operations

   Midnight Sun Technologies

   Mar 2023 — Present · US

   Drive strategy, vision and planning, collaborating with leadership in setting and aligning organizational vision, operational strategy, and resource requirements. Translate strategy into actionable goals for performance and growth and implementing goal setting, performance management, and annual planning. Oversight of business unit operations, including review of budgets and staffing, resource planning and allocation, accounting and financial processes, and information technology. Responsible for drafting and submission of responses to RFQ’s, RFI’s RFP’s, RFTOP’s, and Task Orders. Provide input to leadership to ensure compliance with Federal, State and local requirements. Provide program management oversight and cross-functional team leadership, including management of program and project managers and their teams in delivering public sector professional, health, scientific, and IT services. Lead process and performance optimization, overseeing operational policies and procedures, and analyzing internal operations for areas of process improvement. Drive organizational design and development, including analysis, design, and execution of initiatives for process improvement in all functional areas to address operational challenges and changes. Prepare and report out on operational, organizational and contract-level metrics.

Education

• Duke University

  Bachelor of Science - BS, Business Administration and Management, General

• Southern Methodist University

  Doctor of Law - JD, Law