Pam Matthews
Content and Workflow Strategy Consultant
- Role
- Content and Workflow Strategy Consultant at Clarivate
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Pam Matthews
Intensely customer-focused professional with outstanding written and verbal communication…
Experience
Content and Workflow Strategy Consultant
Nov 2022 — Present
Achieved 106% of annual sales goal in 2023 and 101% of annual sales goal in 2024• Collaborated on a poster session for the 2024 Charleston Conference and on the book Careers in Library and Information Services: First-Hand Accounts from Working Professionals (Bloomsbury Libraries Unlimited, c2025)• Work with Product Sales Managers and other internal teams to support sales opportunities, solve issues, communicate improvements, and develop action plans for customers• Serve as a trusted, strategic advisor to customers by deeply understanding their needs and maintaining regular communication. Deliver top-notch service and training quickly and effectively• Engage with customers to achieve their desired outcomes and drive their adoption and use of Clarivate marketplaces (such as Rialto, OASIS, and Ebook Central) and automatic acquisitions programs (such as Evidence Based Acquisition and Demand Driven Acquisition, approval/selection plans) for print and electronic books• Analyze customer health and related data to identify trends and opportunities for growth. Track progress in Salesforce and other systems
Education
University of Pittsburgh
MLS, BS
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