Pam Luke

WORK HISTORY

EDUCATION

SKILLS

ABOUT PAM LUKE

Building and enhancing brand value through top-quality, luxury customer experiences is my passion and forte. Having spent my career in high-end luxury fashion retail, I have proven experience in all aspects of fashion/accessories retail operations and sales combined with a deep understanding of how the retail experience impacts brand equity.I am passionate about cultivating a strong culture of service, from building and developing a team of amazing sales specialists to implementing operational efficiencies and creating best-in-class experiences that foster brand loyalty. Instilling high standards of integrity for both the customer and team are my top priorities and secret sauce for success in the competitive retail market.My leadership career at Luxottica has been hallmarked by a record of top performance, forming and launching new brands, growing comp sales, expanding regions and market share, building energized retail teams, creating service-based cultures of excellence, and achieving top grades in customer satisfaction. As a customer champion with a pulse on the luxury fashion/accessories market, I have influenced brand strategy, introduced successful category concepts, and launched new brand experiences across multiple markets. Specifically, I played an integral role in developing the ILORI luxury retail brand, which revolutionized the eyewear and sunglasses business model. I love building things, from brands to cultures, teams, and operational processes. As a retail executive, I have experience directing multi-state teams through all facets of retailing, not only driving record-breaking sales results, but also nurturing a respectful, holistic approach to sales and service – one that harmonizes with the customer.