Pam Glenn
Program Management Office Analyst (Fixed 3 Month Contract) @CGI
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WORK HISTORY
Program Management Office Analyst (Fixed 3 Month Contract) @CGI
Supported a large-scale organisational transformation programme in a complex retail environment, with a two-phased global rollout. Fixed term of 3 months only- Produced via a fortnightly reporting cycle, the Project Delivery team report to Senior Management- Balanced rigor with pragmatism - engaged very well with the Delivery teams. Earned their trust and worked with them as a team- Used Jira dashboards to track milestone deliverables, Risks, Issues, Assumptions and Dependencies. Ensured Risks and Issues were raised and managed in line with internal processes- Used Confluence to manage Change Control activities, obtained approvals of Impact Assessments from the various teams, and collated the information for further presentation.
EDUCATION
University of Southern Queensland
Bachelor of Business, Double major in Human Resource Management and Marketing
SKILLS
ABOUT PAM GLENN
I am a highly skilled PMO professional with over 15 years experience in telecoms infrastructure, software development and digital technology business transformation programmes. This experience ranges across various Telecommunications companies (Vodafone, BT, Nokia, 3UK, MBNL, Telindus, Arqiva). I also have extensive experience in the Local Government, NHS and Insurance industries. I have worked on large transformation and service improvement programmes - primarily in the Telecoms sector, but also in Local authorities and the NHS.I have solid experience working with SAP HR / Payroll and Finance components and SAP Subject Matter Experts (SMEs).I am PRINCE2 certified, and have both Agile and Waterfall project methodology experience. I have strong risk and stakeholder management experience and am comfortable working in fast paced environments with multiple inter-dependencies, third parties and technical complexity. I really enjoy achieving results & am motivated by doing an excellent job. I consider my ability to prioritise tasks to meet key deadlines and also my ability to set-up structure and efficiency, and working with all stakeholders as key strengths. Ø Prince2 qualified professional with over 20 years of experience.Ø Solid experience delivering PMO activity across major programmes in both private /and public sectors.Ø Strong experience in developing and implementing Digital governance standards for both Waterfall and Agile methodologies. Ø Delivery and customer focused. Strong organisational skills, people focussed and well-developed soft skills in diverse and virtual teams. Coordination, planning, Change Control, RAIDD management, setting up Governance frameworks & processes.Ø Proficient with Jira and Confluence tools, Planview, Service Now, Wax Digital, SharePoint, Remedy, CLARITY tools, Microsoft Word, Excel and Project and PowerPoint, Microsoft Teams, Power BI.Ø Adept and experienced in complex environments with tight deadlines, multiple interdependencies, and cross-functional teams with competing resources on large business transformation programmes.Ø Extensive experience working with 3rd parties, with strong stakeholder management skills.Ø Experience in training, leading and mentoring junior staff.
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