Pam Germani

Experience

1. Assistant Manager Team Lead

   Magellan Health

   Jun 2023 — Present · Columbus, OH, US

   Dedicated Healthcare Manager and leader thriving in solution-driven environments. Proven track record in team development, mentorship, and decisive decision-making. I specialize in developing and executing full life cycles for customer advocacy, with a keen ability to analyze complex situations and implement practical solutions. My focus is on securing and rolling a portfolio of satisfied customers. Strategic Leadership: Drive the highest level of performance on all nonclinical processes end to end Mentoring and Coaching: Mentor new staff, offering valuable insights and coaching on improvement plans Collaborative Goal Achievement: Collaborate with the Manager to implement plans ensuring the team achieves specific goals aligned with client Motivational Team Building: Motivate and encourage team members to excel Performance Monitoring and Reporting: Collaborate with the Manager and Workforce Management Team to monitor team performance levels continuously Operational Support: Actively engage in calls and queues on an as-needed basis Analytical Insight: Review and analyze daily metrics for staff, ensuring compliance, identifying trends Adaptive Training: Communicate process changes and new customer requirements to team members

Education

• American InterContinental University

  Masters

  2006 — 2007

• Mount Vernon Nazarene University

  Bachelors

  1995 — 2000

Skills

• Fitness
• Health Education
• Nutrition Education
• Teaching
• Nutrition
• Workers Compensation
• Healthcare
• Research
• Fitness Training
• Health Promotion
• Wellness Coaching
• Coaching
• Exercise Physiology
• Public Speaking
• Customer Service
• Workers' Compensation Claims
• Wellness