Pam Garner
Corporate Call Center Manager @Station Casinos
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WORK HISTORY
Corporate Call Center Manager @Station Casinos
Las Vegas, NV, US
Co-manage Team of 70 Room Reservations and PBX Operators and 6 assistant managers • Responsible for overseeing day to day operations, scheduling and discipline in both departments • Responsible for new hire room reservations agent interviewing, hiring and training • Reviewing metrics to identify areas of improvement or where we are finding success • Ensuring labor metrics are being managed based on call volumes • Achieve department abandonment percentage of 3% or lower regularly • Collaborate and work with co-manager to drive business for Call Center •Drive average monthly potential room revenue of $1.2 million
EDUCATION
Baldwin Wallace University
Bachelor of Arts, English
SKILLS
ABOUT PAM GARNER
My objective is to always have a career which maximizes my organizational and analytical skills as well as my abilities to communicate effectively and lead high energy Teams. My strengths are listening, patience, being detail oriented and learning/adapting quickly. I enjoy fast paced environments that will test and continue to develop my skills.
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