Pam Abdo
Technical Program Manager @Quest Diagnostics
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WORK HISTORY
Technical Program Manager @Quest Diagnostics
Delivering multimillion-dollar initiatives that modernize infrastructure, reduce costs, and enhance service delivery. Skilled at aligning strategy, resources, and execution across global teams.• Decommissioning TDM circuits and migrating to SIP/VoIP, saving costs and modernizing telephony.• Directing data center move and closure under a compressed four-month timeline.• Rolling out new thin client OS for 1K+ users, with a roadmap to expand to additional users globally.• Successfully transitioned application services support to a global vendor while maintaining performance metrics.• Delivered AI-driven SaaS platform that automated technical support, cutting response times and improving customer experience.
EDUCATION
Briar Cliff University
Masters of Arts
Briar Cliff University
Bachelor of Arts
ABOUT PAM ABDO
Global IT Leader | Bridging IT and Business to Deliver Measurable Results I thrive…
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