Katie Palmer

Ocean and River Cruise Specialist @Cruise Connections Canada

CA

Develop and execute a Sales Plan based on individual target and team target• Cultivate a strong client relationship with existing guests resulting to an increased client retention and advocacy in a highly competitive market• Expand client base by continually developing and sourcing new clients and referrals• Maintain and update client database by constantly reviewing and updating client profiles• Service incoming calls and enquiries expeditiously and thoroughly• Build a structured and consistent daily outbound call program to both existing and new clients • Make reservations with the vendors using the vendors’ booking engine and/or calling the vendors• Identify and maximize opportunities for upsell such as cabin upgrade, travel protection etc.• Work collaboratively with other team members to identify opportunities for ancillary sales to bring about a complete vacation package• Provide recommendations and options on travel destinations based on client interest and budgetary requirements• Enter all bookings in the Internal CRM and review for accuracy using the Sales Team ActivityAlso:Flights, Air Cabin Class and Seat Upgrades and Selection•Hotel Arrangements •Transfers•Pre and Post Cruise Land Programs•Shore Excursions •Travel Protection