Palmerino Cera

Sr Consultant @Cognizant

Lead efforts to minimize the impact of Batch Cycles by 60+hrs down to 8+hrs, increasing time for testing and development work by 200% recovering approximately 1 million in lost productivity.Engaged with other teams to reduce the amount of time needed to perform db backup by 300%, this effort has been translated to all clients and represents a significant increase in revenue.Lead service delivery efforts for lower environments, ensuring SLA compliance, patch coordination, and efficient change management.Manage batch processing and post-maintenance triage while supporting major infrastructure upgrades.Oversaw ServiceNow coordination and client engagement; certified in CSA San Diego 2022 and Rome 2021.