Pallika Sharma
Senior Support Engineer @Acumatica
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WORK HISTORY
Senior Support Engineer @Acumatica
Managing client technical service requests; ensuring timely resolution of customer issues, escalating when necessary. • Using Acumatica CRM application, properly reproducing and documenting client inquiries and reporting problems to provide feedback to Acumatica’s R&D and Professional Services & Consulting departments.• Providing second level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives.
EDUCATION
George Brown College
Computer Technology/Computer Systems Technology
ABOUT PALLIKA SHARMA
Experienced Information Technology Technician with a demonstrated history of working in…
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