Pallavi Rao
Director Site Operations
- Role
- Director of Site Operations at TJX India
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pallavi Rao
Dynamic and purpose-driven Business Operations Leader with over a decade of experience driving strategic transformation, operational excellence, and inclusive leadership across global organizations. Recognized for building high-performing, diverse teams and delivering measurable impact through data-driven decision-making, agile execution, and people-first leadership.As a woman leader, I bring a unique blend of empathy, resilience, and strategic foresight—serving in pivotal roles such as Chief of Staff, COO (India), and Site Operations Lead. I have successfully led cross-functional programs, financial operations, and employee engagement initiatives that have shaped organizational culture and accelerated business outcomes.Key achievements include- Spearheading initiatives that contributed to Great Place to Work – Top 100 recognition and Gallup Pulse scores in the 90th percentile- Driving Agile and DevSecOps adoption across hybrid teams to enhance delivery velocity and product quality- Leading diversity and inclusion programs, including Women in Tech and PWD hiring initiatives- Managing multimillion-dollar budgets, strategic partnerships, and innovation programs across India and global teamsCore Competencies:/ Strategic Business Operations & Transformation/ Agile Program Delivery & Portfolio Management/ Financial Planning & Operational Governance/ Executive Leadership & Stakeholder Engagement/ Innovation Enablement & Talent Development/ Diversity, Equity & Inclusion Leadership
Experience
Director of Site Operations
May 2024 — Present · Hyderabad, IN
As Director of India operations, I lead strategic initiatives to scale and integrate new teams into the global workforce, while overseeing the operational backbone of the India office. I drive cross-functional alignment, operational efficiency, and innovation across engineering, product, and delivery functions.Key Responsibilities:1. Lead onboarding, ramp-up, and integration of new teams into India operations, ensuring seamless transition to global structures.2. Oversee operational strategy and execution across finance, talent acquisition, vendor partnerships, and innovation programs.3. Partner with site leadership to manage office-wide initiatives including:/ Budget planning and financial operations (compensation, professional services, licensing, and operational expenses)/ Campus hiring and leadership development programs / Strategic vendor management and external partnershipsStrategic Impact:1. Built and scaled high-performing teams aligned with global business goals.2. Championed DevSecOps and modern engineering practices across hybrid technology environments.3. Enabled DevOps mindset to support coexistence of modern and legacy systems.4. Delivered measurable outcomes through agile execution and cross-functional collaboration.Core Competencies:1. Operational leadership and strategic planning2. Agile delivery and product development lifecycle3. Financial management and resource optimization4. Executive communication and stakeholder engagement5. Innovation enablement and talent strategy
Education
Indian Institute of Management, Lucknow
COO, Chief Operating Officer MDP
IIIT Hyderabad
Advanced Certification in Artificial Intelligence & Machine Learning, Data Science
2019 — 2019
The ICFAI University, Tripura
Bachelor of Engineering and Technology, Electronics and Communications Engineering
2007 — 2011
Indian School of Business
Women in Leadership, Organizational Leadership
2021 — 2021
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