Pallavi Kumar
IT Service Quality Manager/ Process Excellence. ITIL® 4 MP, ITIL® v3 Intermediate, Six Sigma Green Belt
- Role
- Manager at Deloitte
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pallavi Kumar
20 years of IT experience. I am currently working as Quality Manager for IT services within infrastructure and application domains, supporting continuous improvements within Lean and Six Sigma frameworks, ensuring good CSAT and early warnings, trainings in processes for teams, gating of development deliverables and conducting internal audits within ISO 20K and CMMI frameworks. I participated in SCAMPI A appraisal of CMMI SVC 2.0, representing the only customer from India business selected for the appraisal. I am confident in customer relationship building with both Indian and International customer base. I have rich hands on experience in Process Excellence and Business Analysis (insurance).Specialties- ITIL Process implementation/Consulting- Lean/ Six Sigma- Quality Management/Audit- Continuous improvement/Automation- CSAT- Business Analysis (Insurance Domain)- Team leading capabilities- English Communication Skills
Experience
Manager
Oct 2025 — Present · Mumbai, IN
Education
Shreemati Nathibai Damodar Thackersey Women's University
Master of Computer Applications (M.C.A.), Computer Applications
2002 — 2005
Sir Padampat Singhania Education Centre
Jr. Kg to 12th Std, Physics, Chemistry, Maths, Computer Science, English
1984 — 1998
Uttar Pradesh Jobs
Bachelor of Computer Applications (B.C.A.), Computer Applications
1998 — 2001
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