Pallavi Gurjar
IT Process Manager | Patient Growth, Retention & Recovery
- Role
- IT Process Manager Patient Growth, Retention & Recovery at ChenMed
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Pallavi Gurjar
My expertise lies in managing high-stakes portfolios, including sales and marketing initiatives, where I\'ve consistently delivered results through strategic implementation of technology solutions for the past 3 years. I\'ve successfully led senior stakeholder engagement, navigating complex relationships to drive business outcomes. In my current role, I lead sales retention and recovery initiatives through Salesforce that generate billions of dollars in revenue, meeting 100% of deliveries and driving significant business growth. My change management policies have improved the development team efficiency by more than 50%, streamlining processes and optimizing resource allocation.As I look to advance my career, I\'m focused on transitioning into portfolio and program management, where I can leverage my skills and experience to drive strategic business outcomes at scaleMBTI personality type: ENFJ - T For the fun stuff:As a first-generation Indian immigrant, I\'ve had the privilege of navigating multiple cultures and perspectives since making the US my home in 2017. This unique blend of experiences has equipped me with a distinct global outlook, enabling me to bridge cultural gaps, facilitate cross-cultural understanding, and unlock innovative collaboration opportunities that transcend borders.As I navigate the complexities of my career path, I am eager to connect with professionals who can provide guidance, share insights, and help me unlock my full potential.Reach out to connect! I enjoy meeting new people and hearing new perspectivesEmail: p••••••••@gmail.com
Experience
IT Process Manager Patient Growth, Retention & Recovery
Jun 2023 — Present · Miami, FL, US
Strategic Impact- Built 36 automated reports in Salesforce- 5 + Vendor Integrations from research to impact delivery - Large data clean up & recommendations provided for critical infrastructure of membership data- Strategic lead on cloud cost optimization initiative- 3 + operational processes created / improved leading to reduction in manual error / eliminating single points of failure- Data visualization through Monday.com Dashboards on high impact initiatives Executive Partnership & Business Impact• Partnered directly with Executive Leadership Team on product strategy, roadmap prioritization, and business outcome reporting• Translated complex business requirements into actionable product specifications through strategic workshop facilitation• Managed $10M+ annual revenue product initiatives focused on customer growth, retention, and recovery efforts• Built and scaled high-performing delivery teams within the portfolio• Established product governance, vendor management protocols, and cross-functional collaboration standards
Education
H R College of Commerce & Economics 123 Dinshaw Wachha Road Churchgate Mumbai 400 020
HSC, Commerce
2011 — 2013
University of Rochester - Simon Business School
Master's degree, Finance, General
NYU Stern School of Business
Cultural Exchange Programme, Modern Capitalism
H.R. College of Commerce and Economics
Bachelor of Commerce (B.Com.), Accounting and Finance
2013 — 2016
I.E.S Manik Vidya Mandir
Secondary school certificate
1999 — 2011
Skills
- Leadership
- Microsoft Office
- Microsoft Word
- Legal Writing
- Financial Analysis
- Accounting
- Management
- Financial Accounting
- Microsoft Excel
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