Pallavi J.

WORK HISTORY

EDUCATION

ABOUT PALLAVI J.

I’m an AI product and transformation leader with 13+ years of experience bridging technology, strategy, and business outcomes across financial services, healthcare, and telecom. My focus is on defining and delivering enterprise AI strategy—from GenAI and agentic systems to predictive intelligence and customer experience automation.At the intersection of data, design, and governance, I lead initiatives that convert AI potential into measurable value — reducing costs, improving customer experience (NPS +18 pts), and enabling data-driven decision-making across global organizations.Architected enterprise-grade AI ecosystems integrating agent orchestration frameworks (LangChain, AutoGen, Semantic Kernel) with vector databases to enable scalable multi-agent automation.Deployed hybrid orchestration strategy combining LlamaIndex for retrieval and data context management with prompt management solutions, improving retrieval accuracy and contextual response rates by over 30 %.Implemented Responsible AI frameworks emphasizing model transparency, explainability, and ethics — aligning emerging agent orchestration with organizational compliance and enterprise governance.Evangelized a cross-functional AI enablement model connecting Data Science, Cloud Engineering, and Product Strategy — fostering collaboration between teams to accelerate time-to-value of AI initiatives by 40%.Monitored the emerging agent ecosystem to evaluate strategic fit for enterprise deployment, enabling continuous innovation through pilot-to-production lifecycle governance.Additionally,• Launched a multi-agent GPT-4o platform reducing provider call volume by 23% • Migrated 5 M+ members from Avaya to Genesys Cloud, saving $1.1 M annually though GenAI bot• Built AI-ready, modular enterprise platforms integrating legacy ERPs with modern microservices (reusable modular components).